A Lancaster County woman reached out to the 8 On Your Side team after concert tickets she received months ago were transferred to someone else.Consumer investigator Brian Roche found out these unknown ticket transfers are happening across the country.For most of this year, Amanda Shaffer has been looking forward to seeing Pink – one of her favorite musical artists – at Hersheypark Stadium."I got them as a Christmas gift from my husband back in December," she said.The concert is scheduled for Oct. 1."And then this morning when I woke up is when I saw an email saying, 'Hey, your transfer to this person was successful.' And I was like, 'Wait. I'm sorry. What?'" Shaffer said.The notice from Ticketmaster said her tickets were being transferred to "bdbddh" – whoever that is.The problem is neither Shaffer nor her husband had transferred the tickets to anyone else."Oh, yeah, I cried. I cried a little bit inside. Oh my gosh, I'm never getting these tickets back," she said.Following a hunch, Shaffer looked on the Ticketmaster site and found her tickets were up for sale again."I looked where my tickets, my row and my seats, were. And sure enough, it says 'verified resale,'" she said.Ticketmaster customers across the country are reporting similar issues, and they are sounding off on the Ticketmaster Facebook page."You can see there are hundreds of other people saying the same exact thing. Their tickets got taken out of the account. They got stolen. They magically weren't there. They were transferred to somebody," Shaffer said.News 8 On Your Side reached out to Ticketmaster. Within hours, Shaffer said her tickets were back in her account.In a written statement to News 8, Ticketmaster said, "Our digital ticketing innovations have greatly reduced fraud compared to the days of paper tickets. Having that digital history is also how we were able to investigate the situation and restore Ms. Shaffer's tickets."Ticketmaster was the target of a data breach earlier this year, but the company said passwords were not exposed in that breach.However, if you have a Ticketmaster account with tickets for a future event, it's probably a good idea to change your password and protect your account.
A Lancaster County woman reached out to the 8 On Your Side team after concert tickets she received months ago were transferred to someone else.
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Consumer investigator Brian Roche found out these unknown ticket transfers are happening across the country.
For most of this year, Amanda Shaffer has been looking forward to seeing Pink – one of her favorite musical artists – at Hersheypark Stadium.
"I got them as a Christmas gift from my husband back in December," she said.
The concert is scheduled for Oct. 1.
"And then this morning when I woke up is when I saw an email saying, 'Hey, your transfer to this person was successful.' And I was like, 'Wait. I'm sorry. What?'" Shaffer said.
The notice from Ticketmaster said her tickets were being transferred to "bdbddh" – whoever that is.
The problem is neither Shaffer nor her husband had transferred the tickets to anyone else.
"Oh, yeah, I cried. I cried a little bit inside. Oh my gosh, I'm never getting these tickets back," she said.
Following a hunch, Shaffer looked on the Ticketmaster site and found her tickets were up for sale again.
"I looked where my tickets, my row and my seats, were. And sure enough, it says 'verified resale,'" she said.
Ticketmaster customers across the country are reporting similar issues, and they are sounding off on the Ticketmaster Facebook page.
"You can see there are hundreds of other people saying the same exact thing. Their tickets got taken out of the account. They got stolen. They magically weren't there. They were transferred to somebody," Shaffer said.
News 8 On Your Side reached out to Ticketmaster. Within hours, Shaffer said her tickets were back in her account.
In a written statement to News 8, Ticketmaster said, "Our digital ticketing innovations have greatly reduced fraud compared to the days of paper tickets. Having that digital history is also how we were able to investigate the situation and restore Ms. Shaffer's tickets."
Ticketmaster was the target of a data breach earlier this year, but the company said passwords were not exposed in that breach.
However, if you have a Ticketmaster account with tickets for a future event, it's probably a good idea to change your password and protect your account.
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